Noonies Pet Care Terms & Conditions
Introduction: Noonies Pet Care will visit the pet owners home to introduce ourselves and meet your pets and obtain all relevant pets details, Booking form, keys (if needed) prior to the start of our Dog Walking or Pet Sitting service at no charge to the owner.
Cancellation Fees: Noonies Pet Care will only charge a cancellation fee when the pet owner makes no attempt to contact or inform Noonies Pet Care on the day the booking was made and does not show up or Noonies Pet Care turns up to owners’ property and the pet owner is not present or owner decides at that point to cancel or not to proceed with the service.
Owners Responsibilities & Booking information: Owner must supply pets’ food, instructions (including Booking Form –see below), bedding, cage (small caged animals), lead, harness, collar (with ID tag), medication and any other equipment required while in the care of Noonies Pet Care.
Before any of Noonies Pet Care services commence, owner must inform and specify if their pet has any allergies, diet restrictions, ID/Registration Numbers, owners contact and emergency contact details, habits including social interaction and any phobias eg: fireworks, storms, aggression, barking, separation anxiety or prone to escaping . These can also be noted and submitted on the Noonies Booking Form which will be supplied to pet owner prior to Dog Walking and Pet Sitting services commencing.
Noonies Pet Care services including Dog Walking and Pet Sitting will commence and finish when Noonies Pet Care arrives at or closes front door, back door, front gate, side gate, rear gate. In extreme heat or inclement weather, Noonies Pet Care has the right to decide the duration time of walk for the dogs heath and well being at the same cost even if the agreed time has not been exhausted. Noonies will instead spend the duration of time with the pet at owners home.
It is recommended pet owners have the appropriate Pet Insurance in place for their pet.
Health & Safety: Noonies Pet Care will not be held responsible for any accident or injury occurring whilst client is away from their pet and not in the company of Noonies Pet Care. Also in the circumstance where the pet is injured because of owners’ faulty equipment and or owners’ property or pet escapes from owners’ property, Noonies Pet Care will not be held responsible. It is recommended the pet owner regularly checks the serviceability of their pets’ equipment and boundaries. The owners’ dog and cats must have a collar with relevant ID tag with pets name and contact number.
If the owners pet falls ill or injured whilst under the care of Noonies Pet Care, the health and well being of the pet will always be Noonies Pet Care first priority. If the pet requires Veterinary care and all attempts have been exhausted to contact the owners or the owners emergency contacts given to Noonies Pet Care, then the pet will be taken to the Veterinary Clinic/Hospital recommended by the owners at the owners’ expense including travel costs and time. Noonies Pet Care will then have the final decision on any life or death procedure on recommendation of the Veterinary surgeon. If this is not possible because the owners recommended Veterinary Clinic/Hospital is closed due to hours of operation or distance, then the next or closest available help will be sourced also at the owners’ expense.
Dog Grooming: The dog owner must explain what their dog requires in reference to grooming style, size and shape of clip, if their dog has any allergies to certain soaps, conditioners, water temperatures and budget they would like to spend.This must be done prior to owner leaving their dog with Noonies Pet Care. Payment by cash only.
Surcharges: Christmas Day – $20.00, all other Public Holidays – 20%. Surcharges will not apply for Boarding of pets at Noonies Pet Care premises.